退款政策
Return Policy
- **Return Period**: You can apply for a refund or return within 7 days after your order has been successfully paid.
- **Note**: If the item has already been shipped, you are responsible for the shipping costs both to send out and to return the item.
## Refund Handling Fee
- **Fee**: The handling fee is 3.3% plus HKD $3.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@5skinlab.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@5skinlab.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@5skinlab.com.
退貨政策
退貨期限:您在下單付款成功後的 7 天內可以申請退款或退貨。
**注意事項**:若商品已寄出,需負責寄出及寄回的郵遞費用。
退款手續費
-費用:手續費為 3.3% 加上 HKD$3
要獲得退貨資格,您的商品必須與您收到時的狀態相同、未磨損或未使用、帶有標籤且採用原始包裝。您還需要收據或購買證明。
要開始退貨,您可以透過 info@5skinlab.com 與我們聯繫。
如果您的退貨被接受,我們將向您發送退貨運輸標籤,以及如何以及將包裹寄往何處的說明。未先要求退貨而退回給我們的物品將不被接受。
如有任何退貨問題,您可以隨時透過 info@5skinlab.com 與我們聯繫。
損壞和問題
請在收到訂單後檢查您的訂單,如果商品有缺陷、損壞或您收到錯誤商品,請立即聯絡我們,以便我們評估問題並予以糾正。
例外情況/不可退貨的物品
某些類型的商品無法退貨,例如易腐爛商品(例如食品、鮮花或植物)、客製化產品(例如特殊訂單或個人化商品)和個人護理商品已使用(例如美容產品)。我們也不接受危險物質、易燃液體或氣體的退貨。如果您對特定商品有疑問或疑慮,請與我們聯絡。
遺憾的是,我們不接受促銷商品或禮品卡的退貨。
交流
確保您獲得所需商品的最快方法是退回您擁有的商品,一旦退貨被接受,請單獨購買新商品。
歐盟14天冷靜期
儘管有上述規定,如果商品運往歐盟,您有權在 14 天內以任何理由取消或退貨您的訂單,無需任何正當理由。如上所述,您的商品必須與您收到時的狀態相同、未磨損或未使用、帶有標籤且採用原始包裝。您還需要收據或購買證明。
退款
一旦我們收到並檢查了您的退貨,我們將通知您,並告知您退款是否獲得批准。如果獲得批准,您將在 10 個工作天內透過原始付款方式自動退款。請記住,您的銀行或信用卡公司也可能需要一些時間來處理和過帳退款。
如果自我們批准您的退貨以來已經過去了超過 15 個工作日,請透過 info@5skinlab.com 與我們聯繫。